Global Learning Innovation Associate Early Remote Internship
Learner Success and Experience Intern
Research why learners drop off, design a support program that fixes it, and pitch the pilot to the team that would run it.
Duration
4 weeks
Time commitment
8–10 hours a week
Format
Internship · Remote
Fee
Free to apply
Scholarship
$1,000
Apply by
1 Sep 2026
Step into the role of a Learner Success and Experience Intern. Collaborate with a global team, investigate real student challenges, and deliver a pilot program Excelerate can actually implement.
What you'll do
- Research student journeys, map motivations, pain points and key moments across virtual programs
- Benchmark best practices, study how universities and edtechs use onboarding, mentorship, peer communities and progress check-ins
- Design practical solutions, create a scalable support plan with clear touchpoints, tools and timelines
- Pitch a pilot, present a professional proposal and slide deck linking insights to an implementation roadmap
Skills you'll build
- User research and persona building
- Journey mapping and service design
- Competitive benchmarking and analysis
- Consulting communication and presentation
Why join
- Turn student challenges into actionable solutions that matter
- Work in diverse, global teams and build a portfolio-ready project
- Gain consulting-grade skills valued across education and tech
68 learner responses
- Rated 8 or above
- 82.4%
- Added a lot to my skills
- 86.8%
- Will use these skills elsewhere
- 95.6%
“The most valuable aspect of this internship was the structured, project-based learning approach. Activities such as learner persona development, journey mapping, and platform benchmarking were especially helpful in applying theory to real-world global learning challenges.”
“My favorite part of this internship was working on real learner problems and designing practical support solutions. I especially enjoyed creating learner personas and reviewing real feedback, as it helped me understand how learners experience virtual internships.”
“My favorite part of the internship was working on real projects and applying my learning practically. The interactive sessions and mentor guidance made the experience enjoyable and insightful.”
“I really enjoyed the meetings during this internship. In some organizations, there aren’t many opportunities for regular discussions, but here the meetings created a collaborative and structured environment.”
Frequently Asked Questions
Is this a research role or a design role?+
Both, in sequence. You start with user research and journey mapping, benchmark how other platforms handle onboarding and mentorship, then design a support plan and pitch it as a pilot.
Does the work actually get used?+
That's the intent, you deliver a pilot program Excelerate can implement, not a hypothetical proposal. The strongest recommendations do get built.
How does the scholarship actually work?+
The scholarship is a tuition award, not a cash payment. If you earn it, it is redeemable against the cost of study at the sponsoring partner university. It is not transferable to another institution and it is not paid out to you directly.
We say this plainly because it is the single thing learners most often misunderstand. If a cash payment is what you're looking for, this program won't provide it, but it is free to take part in either way.
What actually happens in the first week?+
Day one you're placed in a team and given the brief, the materials and a named mentor. By the end of week one you'll have agreed how your team works together and produced your first deliverable. You'll know what's expected of you, and when, before you start.
My teammates will be in other time zones. How does that work?+
Teams are grouped into compatible time zones wherever numbers allow, and the work is built to be done asynchronously, shared documents, recorded updates, and a small number of live checkpoints scheduled with your team.
Most learners tell us the global team was the best part. It's also the part that needs the most coordination, so we plan for it rather than leaving it to chance.
Do I need experience to apply?+
No. These are entry points, not tests, the tools are taught as part of the program. Around a quarter of learners tell us they used a tool for the first time here.
Is it really free?+
Yes. No application fee, no participation fee, and no charge for your certificate or badge. Programs are funded by the sponsoring university or partner organization.
Is this paid work, and does it lead to a job?+
It isn't paid employment and it doesn't guarantee a job. What it produces is a portfolio piece and a Skills Track Record, evidence of what you did, assessed through your work and your team's feedback, that you can show any employer.
Can I take more than one?+
Yes, and many people do, around one in ten learners come back for a second. Trainee level is the usual starting point, with Associate level as the step up.
What do I get at the end?+
A verified digital badge, a certificate of completion, and a Skills Track Record listing the capabilities you demonstrated. Associate-level programs also carry a letter of recommendation.
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